Coronavirus and Remote Work — How to Get Started?

Coronavirus or CoVid-19 has already taken its toll, and unfortunately, it doesn’t look like countries can easily contain it. Besides the fatalities and many inconveniences, the pandemic also quickly changed how we interact with each other. No contact deliveries being just one example, and I believe such solutions will be on the rise to lessen the potential impact of any similar future cases.

What can you do to make sure business doesn’t stop?

The obvious reaction to CoVid-19 is remote work for most companies. But very few enterprises are really experienced in that, most only starting out, and do not even know what and how to do. The challenge relies on arranging remote work, being totally counterintuitive to what we have been socialized to do.

We are built to interact with each other, and most of our business is built on creating trust by personally meeting and talking to each other. Shaking hands and feeling the gestures. We at AbilityMatrix have been doing remote work for the last eight years and remote sales for the previous two years. As we intentionally do demos, meetings remotely, we gained experience in supporting tech and how you can mimic (partially) physical presence, create trust and even have the same mood as being in the same room.

We collected some of our best practices developed through years of remote work. This includes technologies supporting remote work and remote sales.

The Basics

  1. Remote work is not 9–5. Remote work simply doesn’t operate this way. Assign tasks and deadlines, estimate the work needed, and hand out the tasks.

The Extras

Here we tried to cover all the things that you would typically do with a client. How to do that when you cannot meet, or you want to do that remotely? Workshops, presentations, whiteboards, facilitated meetings.

  1. Presentations. To keep the possibility of seeing faces, make sure to use two screens. If you are using a laptop, make your TV your second screen, one screen for the presentation, the other for the video call participants. This way, you get a similar feeling of looking at participants and talking to them.

The Etiquette

  1. Mute your mic for video calls when not speaking. It is not fun to hear all the background noises.

Tools listed in this article:

  1. Whereby: our go-to platform for video calls. No installs needed, just click and go.

I hope this fast setup guide will help you kickstart your remote work efforts. If you have any questions, let us know, we’d be happy to jump on a Whereby call to help you 🙂 And if you think it is time to change your sales game to a fully remote sales, we are here to help, too.

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Customer experience strategy resulting in new or improved products and services. We measure customer experience and create strategies.

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AbilityMatrix

Customer experience strategy resulting in new or improved products and services. We measure customer experience and create strategies.