AbilityMatrix
1 min readSep 2, 2017

--

Great stuff. You might want to check out CXPA or talk to CCXP people, as the process described by you is something they were advocating for the last 5 years or so. Replace user with customer and digital with customer experience and this is almost 100% what they teach and stand for. Doesn’t reduce the value of the learning and sharing you do, just might be a great resource down the path.

--

--

AbilityMatrix
AbilityMatrix

Written by AbilityMatrix

Customer experience strategy resulting in new or improved products and services. We measure customer experience and create strategies.

No responses yet