Not much. How do you define consumer and customer? | by AbilityMatrix | Medium

What’s the difference between Consumer and Customer Experience? 🤔

Emir Biscevic

1 min readOct 23, 2016

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Not much. How do you define consumer and customer? For me consumer is a subset of customers (B2B and B2C)

AbilityMatrix

Written by AbilityMatrix

Customer experience strategy resulting in new or improved products and services. We measure customer experience and create strategies.

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